The final week of February, 2019 (Feb. 25 - Mar 1), iLab Operations Software will be conducting an internal event with all product staff. iLab Support will be staffed at significantly reduced levels and will focus on critical issues only (i.e. issues that prevent key workflows from completing). For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone (regional numbers can be found here) and we will prioritize those requests first. Regular support tickets will be monitored periodically and processed in order of submission starting March 4th, 2019. During this time, you can also refer to the iLab Help Site and iLab Status Page for site information. Please note that this will not affect standard Core Facility Operations.